Retail Store Manager

Retail Store Manager

December 27, 2021 0
Full-time
Arlington, VA
Posted 2 years ago

Job Description

If you have a passion for customers and technology, you’re in the right spot. As part of our Retail Team, you’ll help bring innovation into the world. It’s a big job with lots of room to grow.

As a Retail Store Manager, you will be expected to meet and exceed customer experience and sales objectives for store. Under the direction of the Area Supervisor, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. You will also be responsible for the development, training and management of your retail sales team to ensure an extraordinary customer experience at all times. With our fast growth and new store openings, our top Managers can move into field Management positions within a short time with a proven track record of performance and building a successful team.

Primary Responsibilities Include:

· Fully accountable for store implementation of The AT&T Retail Promise

· Accountable for execution of sales, service and customer experience initiatives

· Meet and exceed assigned goals

· Demonstrate high level of customer apprication and support

· Consistently demonstrate excellent leadership and coaching skills

· Create a work environment where motivated people can excel

· Oversee Store floor experience – Act as Floor General

· Own Customer Coordination, Welcome and Wait Time process

· Support Team and assist with customer transactions

· Coach and counsel personnel on “opportunities”

· Recognize positive performance against key metrics

· Hold people accountable for poor performance

· Perform role plays with team on a regular basis, teach “what right looks like”

· Facilitate weekly personnel training /educational sessions

· Resolve or escalate appropriately any billing or service issues

· Responsible for Staffing & Scheduling

· Instill & maintain a sense of pride and ownership in store appearance

· Drive operational compliance of back office processes, procedures and policies

· Ensure timely completion of required training to empower personnel to succeed

Required Skills & Qualifications

· High School Diploma / BS/BA Preferred

· Two years sales/customer service experience in telecommunications or retail

· One year management experience

· Excellent sales skills and demonstrated ability to exceed performance standards

· Ability to motivate and lead

· Ability to work flexible hours, including evenings, weekends and holidays

· Ability to operate a personal computer, wireless equipment, copier and fax

Job Features

Job Category

Store Manager

Pay

Salary + Commission

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